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How wild4d protects your privacy

When you open an account with us, your personal data stays secure from the moment you deposit via DANA, OVO, GoPay or QRIS through to your withdrawal.

Data encrypted end-to-endLocal payment data stored separatelyYour account, your control
wild4d How wild4d protects your privacy
REACH OUR TEAM

Contact us about your privacy

If you have a question about how we handle your data, want to request a copy of your information, or need to update your privacy preferences, our support team is ready to…

Live Chat Open the chat bubble in the bottom-right corner of your account page. Available daily from 08:00 to 23:00 Jakarta time.
Email Support Send your privacy request to [email protected] with your account email. We'll confirm receipt and respond with next steps within 24 hours.
In-Account Settings Go to Account > Privacy Settings to view your data, update contact preferences, or request a copy of your personal information anytime.
HOW WE SAFEGUARD

Data security and your rights

Your account security is built into every part of wild4d. We encrypt all transactions, verify withdrawals against your registered payment method, and monitor for fraudulent access 24/7.

Account Encryption

Your login credentials and payment details are encrypted with 256-bit SSL security the moment you enter them. No third party can intercept this data in transit.

Fraud Detection

We monitor every deposit, withdrawal and login for signs of unusual activity. If we spot something, we'll contact you immediately via your registered phone or email.

Cookie Control

Our cookies remember your lobby position, language choice and login session. You control them—disable in your browser anytime without losing access to your account.

Data Retention

We keep your active account data while you play. After you close your account, we retain records for two years for compliance and dispute resolution, then delete them securely.

Your Right to Access

Open Account > My Data to download a full copy of your personal information in a readable format. You can also request changes or deletion through the same menu.

Privacy Request Process

Submit any privacy request via live chat or email. We acknowledge it within 24 hours and resolve it within 5 working days. No fees apply.

Privacy policy questions answered

Players in Surabaya and across Indonesia ask us the same privacy questions regularly. Here are the answers that matter most to your account and data.

No. We verify your identity using your legal name for account opening and withdrawal requests. This protects you and us against fraud. Your name is encrypted and never shared with other players.

Your personal details remain encrypted and stored for two years for regulatory and dispute purposes. After two years, we delete it permanently. You can request immediate deletion through our support team, subject to legal holds.

No. Your gameplay history stays inside wild4d. We may share payment details with our banking partners (DANA, OVO, GoPay, QRIS providers) only for transaction processing. We never sell your data to third parties.

Your DANA, OVO, GoPay and QRIS details are encrypted separately from your account profile and stored in a secure vault that only our payment processor can access. We never store full card numbers.

Yes. Go to Account > My Data to download a copy of your personal information anytime. It includes your profile, payment history, gameplay records and contact preferences in one file.

We use cookies to remember your login, language, lobby position and device preferences. You can disable them in your browser settings. Essential cookies for security cannot be turned off without affecting account access.

Gameplay records are kept for as long as your account is active. After account closure, records are retained for five years for regulatory compliance and dispute investigation, then securely deleted.